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Refund Policy

We offer 100% SATISFACTION AND MONEY BACK GUARANTEE on all our products and hassle free returns up to 30 days after purchase. For clothing, returns are accepted on unwashed and unworn items only.

You may receive a refund or exchange. Return shipping is FREE for domestic orders. Return shipping is NOT free for international orders.

RETURN INSTRUCTIONS

  1. Email us about your planned return to orders@universityofrock.com.
  2. Once your return has been accepted, print the label we provide you and securely tape it to the outside of your return package (It helps if you include a copy of your original invoice in the return package).
  3. Drop off your return package at a nearby post office.

International customers will need to package and ship the returned items back to us at their own expense. 

RETURN PROCESSING

Once we receive your package, allow 5 business days for your return to be processed. You will receive an email confirmation when your return and refund or exchange have been processed. Refunds will be credited to the original method of payment. Depending on your bank, it may take a few days to post the funds to your account. 

If you have further questions, please email us at orders@universityofrock.com.