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Return Policy

We offer 100% satisfaction guarantee on all our products and hassle free returns up to 14 days after purchase. Returns are accepted on unwashed and unworn items only. You may receive a refund or exchange. Return shipping is FREE for domestic orders. Return shipping is NOT free for international orders. There may be a $5.00 re-stocking fee if return is unwarranted. Exchanges may be made, contact us about returns before shipping an item back. 

RETURN INSTRUCTIONS

  1. Email us about your planned return to orders@universityofrock.com.
  2. Once your return has been accepted, print the label we provide you and securely tape it to the outside of your return package (It helps if you include a copy of your original invoice in the return package).
  3. Bring your return package to a nearby USPS location and drop it off with a postal worker.

International customers must also email us about their return first. International customers will need to package and ship the returned items back to us at their own expense. 

RETURN PROCESSING

Once we receive your package, allow 5 business days for your return to be processed. You will receive an email confirmation when your return and refund or exchange have been processed. Refunds will be credited to the original method of payment. Depending on your bank, it may take a few days to post the funds to your account. 

If for any reason you have questions, feel free to email us at orders@universityofrock.com and we will make the process as straightforward as possible.